How to Win Friends and Influence People - Salient Points

How to Win Friends and Influence People - Salient Points

Following are my notes from when I read, “How to Win Friends & Influence People,” by Dale Carnegie

The book applies to all types of situations, and can be used by many to navigate your way through life. Life situations like when you are ready to call your credit card company and negotiate a lower interest rate.

Fundamental Techniques in Handling People: Don’t criticize, condemn, or complain.Give honest & sincere appreciation.Arouse in the other person an eager want.
Six Ways to Make People Like You: Become genuinely interested in other people.Smile.Remember that a person’s name is to that person the sweetest and most important sound in any language.Talk in terms of the other person’s interests.Make the other person feel important – and do it sincerely.
How to Win People to Your Way of Thinking: The only way to get the best of an argument6 is to avoid it.Show respects for the other person’s opinions – Never say “you’re wrong.”If you are wrong, admit it quickly and emphatically.Begin in a friendly way.Get the other person saying “yes, yes” immediately.Let the other person do a great deal of talking.Let the other person feel that the idea is his or hers.Try honestly to see things from the other person’s point of view.Be sympathetic with the other person’s ideas and desire.Appeal to the nobler motives.Dramatize your idea.Throw down a challenge.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment – A Leader’s job often includes changing his or her people’s attitudes and behavior. Some suggestions to accomplish this: Begin with praise and honest appreciation.Call attention to people’s mistakes indirectly.Talk about your own mistakes before criticizing the other person.Ask questions instead of giving direct orders.Let the other person save face.Praise the slightest improvement. Be “hearty in your appreciation and lavish in your praise.”Give the other person a fine reputation to live up to.Use encouragement. Make the fault seem easy to correct.Make the other person happy about doing the thing you suggest.
May 10, 2007